Important information for our international customers
1. We have Dollylocks Retailers worldwide! Please refer to the Retailers list to see if there's a company selling Dollylocks products located closer to you (we are in the United States). This can save you money on shipping costs and taxes.
2. When ordering from us directly, you will have the following shipping options:
- USPS First Class Mail International:
Delivery in 5-14+ business days*
Economy option with no insurance. Tracking number may not provide updates outside the United States.
- International via APC:
Delivery in 7-12 business days*
Upgraded option with package tracking and insurance for up to $100 of goods. Delivery via postal service. Tracking inside the recipient country is reliant on updates from their postal service. We have pre-approval with APC to help prevent customs delays. Upon request, we may be able to quote an upgraded APC courier delivery option - please contact us directly at firstname.lastname@example.org for more information.
- USPS Priority Mail International (Not available for all countries):
Delivery in 6-10 business days*
Upgraded option with package tracking and insurance for up to $200 of goods.
- For large orders weighing over 4 pounds: Please select Bill Me for Shipping at checkout, and we will calculate your shipping costs and bill you. For the fastest service, please keep a credit card saved on file or confirm that we can bill you through a Paypal email address. Please note if you use Amazon Pay to complete payment, we will need the shipping paid with a different payment method. We cannot bill you through Amazon Pay.
* Delivery times are not guaranteed and may be affected by customs holds, weather, or other unforeseen delays.
3. All prices on our website are listed in United States Dollars (USD). Please contact your bank if you have any questions regarding currency conversion fees that may apply to your payment.
4. We are not responsible for any import fees, delays, damage, lost shipments, or customs issues. Please contact your local post office for assistance, as they will be familiar with local rules and regulations.
If you receive a damaged package and you selected International via APC or USPS Priority Mail International for shipping, please take clear photos and email us at email@example.com for further assistance.
If a package is returned due to insufficient address, undeliverable as addressed, or for any other reason, we will refund the cost of the product only. The customer is responsible for any additional shipping costs involved with reshipment if desired.
Please refer to our Help / FAQ page here for more information.
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