How do I return an item?

Damaged, Missing, or Incorrect Products

If the customer has received an item that is damaged or defective, they must retain all packaging and submit photos immediately to Customer Support at sales@dollylocks.com. We will review every incident on a case by case basis and take appropriate action including but not limited to: reshipment, refund, or store credit.

If the customer is missing an item or has received an item different from what they ordered, they must contact Customer Support immediately at sales@dollylocks.com. We will review every incident on a case by case basis and take appropriate action including but not limited to: reshipment, refund, or store credit.


Return Policy

Please note that we cannot refund shipping costs under any circumstance.

For a full refund of the item cost to the original payment method, the following conditions must be met:

  • Item must be in New, Unused, and Unaltered condition - this means it must be without showing any signs of use, wear, or damage
  • Return must be initiated within 7 calendar days of the delivery date (after 7 days no refunds are allowed)
  • The customer is solely responsible for all shipping costs associated with orders and returns (If desired, we can provide a pre-paid mailing label and deduct the cost of shipping from the refund)
  • Original invoice, packing slip, or sales receipt must accompany all returns
  • Returns are not accepted for special or custom orders
  • Returns are not accepted if it is noted that it cannot be returned or has a different return policy stated on the product page

If the customer meets the above requirements, they must contact sales@dollylocks.com with return details before mailing anything.

Please note:

  • The customer is solely responsible for all shipping costs
  • Returns after 7 days will be considered at our sole discretion and may quality for store credit only
  • All refunds are contingent upon inspection of item(s) once we receive them
  • We will not accept items returned to us by the customer after 7 days without first contacting us

Exchange Policy

The customer may exchange an item that is in New, Unused, and Unaltered condition (as described above) for store credit toward another purchase. If your desired exchange does not meet this criteria, please contact Customer Support at sales@dollylocks.com and it will be considered on a case by case basis.

  • The customer is solely responsible for all shipping costs associated with exchanges
  • If desired, we can provide a pre-paid mailing label and deduct the cost of shipping from any store credit given

Contact Us

Returns must be sent to:

Dollylocks Organic Products Inc.
511 Dr MLK Jr St N
Saint Petersburg, FL 33701

You can reach us Monday through Friday 10 AM to 5 PM EST
Phone: +1 727-471-7443
Email: sales@dollylocks.com